How to Recover from That Embarrassing Comment

Whether you introduced your company president to a potential client by the wrong name, insisted you had the right answer (and later learned you were wrong), or asked a woman who isn’t expecting when her baby is due, you are not alone. We’ve all made embarrassing...

“Entitlement” Isn’t Always a Dirty Word

The dark side of entitlement – like trading money for college admission, claiming affluenza to avoid taking responsibility for your actions, and expecting special treatment because you have an extra-large bank account – seems to get all the attention. But there’s a...

What Did You Just Ask Me?

Setting and maintaining appropriate boundaries can be complicated work whether you’re looking at personal or professional relationships. While you may need to divulge your height and weight for your doctor, you needn’t do so for a curious co-worker. Your loan officer...

Talking to the Enemy

Whether it’s the questionable behavior of a senior partner, running into another candidate for the job you want, or crossing paths with someone pitching the same account you just pitched, speaking with the enemy can be a tough challenge. Rather than seeing red,...

Is that a “Yes” or a “No”?

I’ve been doing a lot of thinking lately about the costs and benefits of binary questions and binary answers when it comes to effective communication. While a simple “yes” or “no” may be the most direct way to respond to a question, it isn’t always all you need. On...